Thank you for shopping with Mane Hause Hair. Please review our processing times, shipping options, and delivery information before placing your order.

Order processing

Please allow 2 business days for us to process and prepare your order before it is handed to the shipping carrier. Processing time is separate from shipping transit time.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.

If we cannot ship your order within our stated processing time, we will notify you no later than the promised shipping deadline. We will provide an updated shipping date, or let you know if we cannot yet provide one, and offer you the choice to agree to the delay or cancel the affected unshipped items for a full and prompt refund. If your entire order is unshipped and canceled because of a shipment delay, your refund will include the shipping charges you paid.

Selecting Express shipping does not shorten the two-business-day processing time.

U.S. shipping rates

All amounts below are in U.S. dollars. Available shipping options and your final shipping charge are displayed at checkout before payment.

Shipping method	Qualifying order amount	Shipping charge
Standard	Under $70	$8
Standard	$70 or more	Free
Express	No minimum	$15

Free shipping applies to Standard shipping only and does not include a free upgrade to Express. Free-shipping eligibility is determined at checkout; discounts or promotion-specific terms may affect eligibility.

Service availability can vary by destination, including Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses. Please use the options available for your address at checkout, or contact us before ordering if you need help.

Delivery times

Shipping transit time begins after your order has been handed to the carrier. Your total delivery timeframe includes both processing time and carrier transit time.

Any delivery estimates provided at checkout are estimates rather than guaranteed arrival dates. Transit times vary by shipping method and destination, and deliveries may be affected by carrier disruptions, weather, holidays, or customs clearance.

If you need your hair for a specific appointment or event, please order with additional time to spare and contact us before purchasing if you have questions about timing. Choosing Express shipping does not guarantee delivery by an appointment or event date.

International shipping

We offer international shipping to select destinations. Available destinations, carrier services, and shipping charges are shown at checkout for eligible orders.

International shipping rates are calculated at checkout. USPS and DHL Express options may be available, depending on your destination and order.

International shipments may be subject to customs review, import duties, taxes, or carrier clearance charges. Customs clearance may add to the delivery timeframe.

Customers are responsible for applicable import duties and taxes. Any duties or taxes not collected at checkout may be payable to the carrier or customs authority before delivery; amounts already collected at checkout should not be paid a second time.

Shipping confirmation and tracking

When your order ships, we will send a shipping confirmation with tracking information, where tracking is supported by the selected service. Tracking may not show movement until the carrier scans the package.

If you cannot locate your shipping confirmation, check your spam or junk folder, then contact us with your order number. We can help you check the status of your shipment.

Shipping addresses and order changes

Please check your shipping address carefully before placing your order, including any apartment, suite, or unit number. Contact us as soon as possible if you notice an error or need to request a change.

We will do our best to assist before the order ships, but changes are not guaranteed. Once a package has been handed to the carrier, we may be unable to change its destination or stop delivery.

Returned packages and reshipping costs

If a package is returned because of an incorrect or incomplete address, failed delivery, or an unclaimed shipment, contact us so we can review the circumstances and explain the available next steps.

• Incorrect address supplied by the customer: If your package is returned because the shipping address you provided was incorrect or incomplete, you are responsible for the actual postage required to reship the order. We will explain the charge and obtain your approval before reshipping; no automatic reshipping charge will be made.
• Mane Hause Hair error: If we confirm that our own packing or address-entry error caused the problem, Mane Hause Hair will cover the corrective shipping costs. You will not be charged to correct our mistake.
• Carrier errors, failed deliveries, or unclaimed packages: We will investigate the circumstances before determining the next steps. These situations do not automatically make you responsible for additional shipping charges.

These terms do not impose a blanket no-refund rule or limit any cancellation or refund rights you may have under applicable law.

Delayed or missing shipments

If your order has not arrived within the estimated delivery timeframe, contact us with your order number and tracking information. We will review the shipment status and help investigate with the carrier.

If tracking shows “delivered” but you cannot find the package, check the delivery address, nearby delivery locations, and with other members of your household or building. If the package is still missing, contact us promptly so we can help review the delivery details and next steps.

Replacement or refund options will be reviewed based on the circumstances and applicable requirements. A delivery scan does not prevent you from contacting us for help with a missing package.

Damaged packages or incorrect items

Please inspect your order when it arrives. If an item is damaged or you receive the wrong item, contact us as soon as possible with your order number and a description of the issue.

When available, include photos of the item, outer packaging, and shipping label, and retain the packaging while we review the issue. We will explain the next steps for resolving the problem.

Contact us

For shipping questions or help with an order, use our Contact page. Please include your order number and the name or email address used at checkout so we can locate your order.

This shipping policy does not limit any rights you may have under applicable consumer law. For return or refund questions unrelated to a shipping issue, please contact us before sending any items back.