Refund policy

Thank you for shopping with Mane Hause Hair. Please review the following information before requesting a return. Our seven-day change-of-mind return policy is separate from your rights concerning damaged, defective, or incorrect items and any rights provided by applicable consumer law.

Seven-day return requests

You may request a change-of-mind return within 7 calendar days after your order is delivered. This is the deadline to contact us with your request, not the deadline for the package to arrive back at Mane Hause Hair.

To qualify for a change-of-mind return, the hair must be unopened, unused, and in the same condition in which you received it, with its original packaging, tags, and any original seals intact. Please keep your order confirmation or other proof of purchase.

If you contact us within the seven-day window, a delay in our reply will not make your request late.

Hair condition and return eligibility

For change-of-mind returns, hair must not have been installed, worn, washed, cut, colored, bleached, chemically processed, heat-styled, or otherwise altered. Hair with its original bundle ties removed is also ineligible for a change-of-mind return. Original bundle ties and product seals must remain intact where supplied.

Opened, used, installed, or altered hair does not qualify for a change-of-mind return under this voluntary policy. These condition requirements do not automatically exclude a claim involving a defect, an incorrect item, or rights under applicable law.

Please inspect the visible color, texture, length label, and product details before opening or using the hair. If you suspect a problem, contact us before installing or altering it whenever possible.

How to request a return

Contact us through our Contact page. Include:

• Order details: Your order number and the name or email address used at checkout.
• Items: The product, color, length, and quantity you wish to return.
• Reason: A brief explanation of your request, so we can identify the appropriate return process.
• Photos, when relevant: Images of the item, packaging, labels, or the problem you are reporting.

We will review your request and provide the return address and instructions for an eligible return. Please contact us before mailing anything back so that your return can be identified and routed correctly. Do not send a return to a supplier, fulfillment address, or an address printed on your parcel unless we specifically instruct you to do so.

This contact process does not replace or restrict any legally valid method of exercising a statutory cancellation or refund right.

Return shipping costs

• Change-of-mind returns: Customers are responsible for return shipping costs. Use secure packaging and retain proof of shipment; a tracked service is recommended.
• Confirmed damaged, defective, or incorrect items: Mane Hause Hair will cover the reasonable return shipping costs for the affected items. Contact us first so we can provide a prepaid label or agree on a return method and any reimbursement before you pay for postage.
• No return required: If we determine that an affected item does not need to be returned, we will explain the resolution directly.

We do not charge a restocking fee for an eligible return. Any legally required allocation of shipping costs takes precedence over this policy.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us promptly if an item is damaged, defective, or different from what you ordered. Include your order number and a description of the issue, with photos when available.

If possible, retain the hair, packaging, and shipping label while we review the issue. Avoid further use or alteration after discovering a problem so that we can assess it.

We will review the circumstances and explain the appropriate refund, replacement, or other resolution, taking account of applicable consumer rights. A replacement will not be substituted for a refund where you are legally entitled to a refund.

The seven-day change-of-mind window is not a blanket deadline for reporting defects or exercising statutory rights. Opening packaging to discover a defect or an incorrect item does not automatically disqualify your claim.

Refunds

For an eligible return, refunds are issued to the original payment method, rather than automatically being converted to store credit.

We aim to inspect returned items and initiate approved refunds within 5 business days of receiving the return, or sooner where applicable law requires. Business days are Monday through Friday, excluding holidays. We will notify you of the outcome, including an explanation if a voluntary return does not meet the stated conditions.

Your bank or payment provider may take additional time to display the refund after it has been initiated. If you cannot locate a refund, contact us so we can help check its status.

The merchandise refund will reflect the amount actually paid for the returned items after applicable discounts, together with any associated tax adjustment.

For a change-of-mind return, original outbound shipping charges are not refunded unless required by applicable law. If an order qualified for free shipping, we will not deduct a new outbound shipping charge from your refund.

For confirmed damaged, defective, or incorrect items, we will refund applicable shipping charges where appropriate to resolve our error or as required by law. A full-order return caused by our error will include any original shipping charge paid; partial-order shipping adjustments will be explained based on the circumstances.

Exchanges

For a change of color, length, texture, or product, please request a return under this policy and place a new order for the item you prefer. A return request does not reserve replacement stock, and new orders are subject to availability and the price shown when purchased.

If we sent an incorrect or defective item, contact us before placing another order so that we can arrange the appropriate correction without unnecessary additional costs.

Cancellations and shipping-related issues

If you need to cancel an order before it ships, contact us as soon as possible. We will try to assist, but we cannot guarantee that a change-of-mind cancellation can be completed before dispatch.

For shipment delays, missing packages, and packages returned because of an address or delivery issue, please also review our Shipping Policy. This return policy does not remove the shipment-delay cancellation and refund options stated there or any rights provided by law.

International orders and consumer rights

This policy does not exclude or limit any rights you have under applicable consumer law. Where applicable law provides a longer cancellation period, different inspection or packaging rules, a refund of standard delivery charges, or different refund deadlines, those requirements take precedence over our voluntary seven-day return terms.

We do not treat every hair product as automatically exempt from legally required cancellation or return rights merely because it is hair. Any applicable exception for sealed hygiene products or personalized goods must meet the relevant legal conditions.

For international returns, contact us for shipping and customs instructions before dispatch. Import duties or taxes paid directly to a customs authority or carrier are not amounts held by Mane Hause Hair; any recovery of those amounts may need to be requested from that authority or carrier. This does not limit any reimbursement obligations we have under applicable law.

Contact us

For return requests or questions about a refund, use our Contact page. Include your order number and the name or email address used at checkout so we can locate your purchase.